keeping your customer's happy

CRM Services

Keeping existing customers happy and satisfied with your service or product will help to ensure that they continue to use you. Many companies find that conducting customer care surveys by an independent company can highlight how the company is perceived in the market place and the satisfaction levels of their customers.

Satisfied customers, partners, suppliers and employees make the difference between business success and failure. Armed with the feed back you gain from a strong customer service initiative, you will be able to develop the products, programs and services that will turn your satisfied customers into loyal customers.

CSML can complete the questionnaires to the designed specification onto a paper based recording method or in an electronic format where results can be easily viewed and analysed. Whilst conducting any customer satisfaction survey any serious complaint received that may lead to the client losing a customer would be immediately passed on.

Sample CRM survey can be downloaded here